HaloPSA MCP
Triage HaloPSA tickets, get ahead of SLA breaches, and run cross-client PSA analytics from your coding agent.
Overview
HaloPSA MCP is a MCP server for the Grow phase that enables ticket triage, SLA-breach pre-emption, and cross-client HaloPSA analytics for MCP agents.
What is this MCP server?
- HaloPSA ticket triage and SLA-breach pre-emption oriented MCP tools (v0.2.0).
- Cross-client analytics for PSA data across your Halo tenant.
- OAuth2 client_credentials via HALOPSA_TENANT, HALOPSA_CLIENT_ID, and HALOPSA_CLIENT_SECRET.
- stdio mcpb package from Servosity halopsa-v0.2.0 release.
- Server version 0.2.0 with stdio mcpb package
- OAuth2 client_credentials: HALOPSA_TENANT, HALOPSA_CLIENT_ID, HALOPSA_CLIENT_SECRET
- Documented focus: ticket triage, SLA pre-emption, cross-client analytics
Community signal: 1 GitHub stars.
What problem does it solve?
SLA deadlines and scattered ticket context are easy to miss when you triage support from memory and manual portal clicks.
Who is it for?
Indie MSPs and solo consultancies standardized on HaloPSA who want PSA-aware agents during support crunch.
Skip if: Product-only founders using GitHub Issues or Intercom without a HaloPSA tenant.
What do I get? / Deliverables
After OAuth setup, your agent can query and act on HaloPSA tickets and analytics so you preempt breaches and prioritize work from the IDE.
- Agent tools for HaloPSA ticket operations and triage
- SLA-breach pre-emption oriented workflows
- Cross-client PSA analytics via MCP
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Journey fit
Client ticket load and SLA risk compound after launch when you are growing a services business, not only building the first MVP. HaloPSA is service desk and SLA workflow; Grow → Support is where ticket triage and client-facing response time matter most.
How it compares
HaloPSA PSA MCP for tickets and SLA—not Datto-style endpoint RMM or a standalone coding skill.
Common Questions / FAQ
Who is HaloPSA MCP for?
It is for solo builders and small MSP teams on HaloPSA who want MCP-driven ticket triage, SLA awareness, and client analytics.
When should I use HaloPSA MCP?
Use it during daily support operations, queue reviews, and before SLA windows close on high-priority tickets.
How do I add HaloPSA MCP to my agent?
Install halopsa-mcp.mcpb v0.2.0 with stdio transport and set HALOPSA_TENANT, HALOPSA_CLIENT_ID, and HALOPSA_CLIENT_SECRET from Halo’s API integration settings.