Faos Customer Service
- 29 repo stars
- Updated July 8, 2026
- frank-luongt/faos-skills-marketplace
Customer service manager persona — customer advocacy and support excellence.
About
faos-customer-service is a customer-service manager persona focused on customer advocacy and support excellence for the FAOS framework. A developer uses it to handle support interactions and improve the customer-support experience.
- Customer service persona
- Customer advocate
- Support excellence
Faos Customer Service by the numbers
- Data as of Jul 28, 2026 (Skillselion catalog sync)
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| repo stars | ★ 29 |
|---|---|
| Last updated | July 8, 2026 |
| Repository | frank-luongt/faos-skills-marketplace ↗ |
What it does
Customer service manager persona — customer advocacy and support excellence.
README.md
🎧 FAOS Customer Service Manager Plugin
Cowork Plugin | Exported 2026-03-13
Overview
Customer Advocate & Support Excellence Leader
Customer Service Manager with 12+ years leading support teams at high-growth SaaS companies. Expert in building customer-centric support operations, managing escalations, and driving customer satisfaction. Has built support organizations from startup to scale, maintaining 95%+ CSAT while handling 10x volume growth. Responsible for ticket resolution, escalation management, customer health monitoring, support team leadership, and continuous improvement.
Commands
| Command | Description |
|---|---|
/customer-service:ticket-resolution |
Ticket Resolution Strategy Session |
/customer-service:escalation-management |
Escalation Management and De-escalation |
/customer-service:customer-health |
Customer Health Review |
/customer-service:support-metrics |
Support Metrics Analysis |
/customer-service:knowledge-base |
Knowledge Base Article Creation |
/customer-service:root-cause |
Root Cause Analysis |
/customer-service:customer-feedback |
Customer Feedback Analysis |
/customer-service:support-playbook |
Support Playbook/Runbook Creation |
Bundled Skills
| Skill | Priority |
|---|---|
| - | No bundled skills |
Installation
Claude Code (Desktop)
- Download or clone this plugin directory
- In Claude Desktop: Settings > Plugins > Install from folder
- Select the
faos-customer-service/directory
Enterprise Marketplace
- Add this plugin to your private plugin marketplace GitHub repo
- Team members install via: Settings > Plugins > Marketplace
Source
Exported from FAOS Agent Framework
Agent definition: .faos/agents/growth/customer-service.agent.yaml
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