Persona Customer Support
- 24.1k installs
- 30k repo stars
- Updated July 22, 2026
- googleworkspace/cli
persona-customer-support is a Google Workspace CLI persona that runs Gmail triage, Sheets ticket logging, Chat escalations, and Calendar follow-ups for customer support.
About
persona-customer-support is an agent persona for the Google Workspace CLI (gws) that runs customer support from the terminal. It triages the support inbox, converts customer emails into tasks, logs ticket status in a tracking Sheet, escalates urgent issues to a team Chat space, and schedules follow-up Calendar events. A developer or support operator uses it to run inbox-to-ticket support workflows via the gws CLI, and it depends on the gws-gmail, gws-sheets, gws-chat, and gws-calendar utility skills.
- Support-inbox triage, ticket logging, and escalation via gws CLI
- Composes Gmail, Sheets, Chat, and Calendar skills
- Email-to-task and standup-report workflows
Persona Customer Support by the numbers
- 24,063 all-time installs (skills.sh)
- +802 installs in the week ending Jul 28, 2026 (Skillselion tracking)
- Ranked #38 of 2,742 Automation & Workflows skills by installs in the Skillselion catalog
- Security screen: MEDIUM risk (skills.sh audit)
- Data as of Jul 28, 2026 (Skillselion catalog sync)
persona-customer-support capabilities & compatibility
Free skill; requires the gws CLI authenticated to a Google Workspace account
- Capabilities
- support triage · ticket tracking · escalation · follow up scheduling
- Works with
- gmail · google drive · teams
- Use cases
- email · project management
- Pricing
- Free
What persona-customer-support says it does
Manage customer support — track tickets, respond, escalate issues.
Triage the support inbox with `gws gmail +triage --query 'label:support'`.
Escalate urgent issues to the team Chat space.
npx skills add https://github.com/googleworkspace/cli --skill persona-customer-supportAdd your badge
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| Installs | 24.1k |
|---|---|
| repo stars | ★ 30k |
| Security audit | 2 / 3 scanners passed |
| Last updated | July 22, 2026 |
| Repository | googleworkspace/cli ↗ |
How do I run inbox triage, ticket tracking, and escalation for customer support from one CLI persona?
Who is it for?
Support operators using the gws CLI to triage a support inbox, log tickets, and escalate issues.
Skip if: Teams not on Google Workspace or without the gws CLI and its gmail/sheets/chat/calendar skills installed.
When should I use this skill?
Manage customer support - track tickets, respond, and escalate issues.
What you get
Triaged support inbox with tickets logged in a Sheet, urgent issues escalated to Chat, and follow-ups on the Calendar.
- Triaged support inbox
- Ticket-tracking Sheet
- Chat escalations and Calendar follow-ups
By the numbers
- Composes 4 gws skills (gmail, sheets, chat, calendar)
Files
Customer Support Agent
PREREQUISITE: Load the following utility skills to operate as this persona:gws-gmail,gws-sheets,gws-chat,gws-calendar
Manage customer support — track tickets, respond, escalate issues.
Relevant Workflows
gws workflow +email-to-taskgws workflow +standup-report
Instructions
- Triage the support inbox with
gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with
gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with
gws sheets +append. - Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using
gws calendar +insert.
Tips
- Use
gws gmail +triage --labelsto see email categories at a glance. - Set up Gmail filters for auto-labeling support requests.
- Use
--format tablefor quick status dashboard views.
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Pick persona-customer-support when you need end-to-end support operations across Gmail, Sheets, Chat, and Calendar from one agent persona rather than isolated single-service gws utilities.
FAQ
What does persona-customer-support depend on?
The gws binary and the gws-gmail, gws-sheets, gws-chat, and gws-calendar utility skills, which must be loaded to operate as this persona.
How does it track ticket status?
It logs ticket status updates in a tracking Sheet with gws sheets +append and can render dashboards using --format table.
Is Persona Customer Support safe to install?
skills.sh reports 2 of 3 security scanners passed. Review the Security Audits panel on this page before installing in production.