Persona Customer Support
Run a Google Workspace–backed support persona that triages Gmail, logs tickets in Sheets, escalates in Chat, and schedules follow-ups.
Install
npx skills add https://github.com/googleworkspace/cli --skill persona-customer-supportWhat is this skill?
- Triages the support inbox with `gws gmail +triage` and label-aware queries
- Converts customer emails into tasks via `gws workflow +email-to-task`
- Appends ticket status rows with `gws sheets +append` for a lightweight CRM sheet
- Escalates urgent threads to team Chat and books follow-ups with `gws calendar +insert`
- Bundles four prerequisite utility skills: gws-gmail, gws-sheets, gws-chat, gws-calendar
Adoption & trust: 15.3k installs on skills.sh; 26.9k GitHub stars; 2/3 security scanners passed (skills.sh audits).
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Journey fit
Primary fit
Customer support is the primary shelf for ticket triage and replies once you have users, even though prep workflows touch operate tooling. The persona’s instructions center on inbox triage, ticket logging, escalation, and customer follow-ups—the core support subphase.
Common Questions / FAQ
Is Persona Customer Support safe to install?
skills.sh reports 2 of 3 security scanners passed. Review the Security Audits panel on this page before installing in production.
SKILL.md
READMESKILL.md - Persona Customer Support
# Customer Support Agent > **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar` Manage customer support — track tickets, respond, escalate issues. ## Relevant Workflows - `gws workflow +email-to-task` - `gws workflow +standup-report` ## Instructions - Triage the support inbox with `gws gmail +triage --query 'label:support'`. - Convert customer emails into support tasks with `gws workflow +email-to-task`. - Log ticket status updates in a tracking sheet with `gws sheets +append`. - Escalate urgent issues to the team Chat space. - Schedule follow-up calls with customers using `gws calendar +insert`. ## Tips - Use `gws gmail +triage --labels` to see email categories at a glance. - Set up Gmail filters for auto-labeling support requests. - Use `--format table` for quick status dashboard views.