Building Soc Escalation Matrix

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   Copyright 2026 mukul975

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#!/usr/bin/env python3
"""SOC Escalation Matrix Agent - Builds and validates SOC escalation paths and response workflows."""

import json
import logging
import argparse
from datetime import datetime

logging.basicConfig(level=logging.INFO, format="%(asctime)s [%(levelname)s] %(message)s")
logger = logging.getLogger(__name__)

SEVERITY_TIERS = {
    "P1": {"name": "Critical", "response_sla": 15, "update_sla": 60, "resolution_sla": 240,
            "escalation_path": ["SOC Analyst", "SOC Lead", "IR Manager", "CISO"],
            "notification": ["Slack #critical-alerts", "PagerDuty", "Email CISO", "SMS Exec Team"]},
    "P2": {"name": "High", "response_sla": 30, "update_sla": 120, "resolution_sla": 480,
            "escalation_path": ["SOC Analyst", "SOC Lead", "IR Manager"],
            "notification": ["Slack #soc-alerts", "PagerDuty", "Email IR Manager"]},
    "P3": {"name": "Medium", "response_sla": 60, "update_sla": 240, "resolution_sla": 1440,
            "escalation_path": ["SOC Analyst", "SOC Lead"],
            "notification": ["Slack #soc-alerts", "Email SOC Lead"]},
    "P4": {"name": "Low", "response_sla": 240, "update_sla": 480, "resolution_sla": 4320,
            "escalation_path": ["SOC Analyst"],
            "notification": ["Slack #soc-triage"]},
}

ALERT_CATEGORIES = {
    "malware": {"default_priority": "P2", "auto_escalate_if": ["ransomware", "wiper", "apt"]},
    "phishing": {"default_priority": "P3", "auto_escalate_if": ["executive_target", "credential_harvested"]},
    "unauthorized_access": {"default_priority": "P2", "auto_escalate_if": ["admin_account", "domain_controller"]},
    "data_exfiltration": {"default_priority": "P1", "auto_escalate_if": ["pii", "financial", "classified"]},
    "denial_of_service": {"default_priority": "P2", "auto_escalate_if": ["customer_facing", "revenue_impacting"]},
    "insider_threat": {"default_priority": "P2", "auto_escalate_if": ["privileged_user", "data_staging"]},
    "vulnerability_exploit": {"default_priority": "P2", "auto_escalate_if": ["zero_day", "active_exploitation"]},
}


def classify_alert(category, tags, affected_asset_criticality="medium"):
    """Classify alert priority based on category, tags, and asset criticality."""
    cat_info = ALERT_CATEGORIES.get(category, {"default_priority": "P3", "auto_escalate_if": []})
    priority = cat_info["default_priority"]
    escalation_reasons = []
    for tag in tags:
        if tag in cat_info["auto_escalate_if"]:
            escalation_reasons.append(f"Tag '{tag}' triggers auto-escalation")
    if affected_asset_criticality == "critical":
        escalation_reasons.append("Critical asset affected")
    if escalation_reasons:
        priority_num = int(priority[1])
        new_priority = f"P{max(1, priority_num - 1)}"
        if new_priority != priority:
            escalation_reasons.append(f"Escalated from {priority} to {new_priority}")
            priority = new_priority
    return {"priority": priority, "category": category, "escalation_reasons": escalation_reasons,
            "sla": SEVERITY_TIERS[priority]}


def build_escalation_matrix():
    """Build complete escalation matrix structure."""
    matrix = {"tiers": {}, "categories": {}, "auto_escalation_rules": []}
    for tier_id, tier_info in SEVERITY_TIERS.items():
        matrix["tiers"][tier_id] = {
            "name": tier_info["name"],
            "response_sla_minutes": tier_info["response_sla"],
            "update_sla_minutes": tier_info["update_sla"],
            "resolution_sla_minutes": tier_info["resolution_sla"],
            "escalation_chain": tier_info["escalation_path"],
            "notification_channels": tier_info["notification"],
        }
    for cat_name, cat_info in ALERT_CATEGORIES.items():
        matrix["categories"][cat_name] = {
            "default_priority": cat_info["default_priority"],
            "auto_escalation_triggers": cat_info["auto_escalate_if"],
        }
    matrix["auto_escalation_rules"] = [
        {"rule": "SLA breach: response", "action": "Escalate to next tier in chain", "condition": "Response SLA exceeded"},
        {"rule": "SLA breach: update", "action": "Notify SOC Lead", "condition": "Update SLA exceeded"},
        {"rule": "SLA breach: resolution", "action": "Escalate to IR Manager", "condition": "Resolution SLA exceeded"},
        {"rule": "Multiple related alerts", "action": "Escalate priority by 1", "condition": ">= 3 correlated alerts"},
        {"rule": "VIP user affected", "action": "Auto-escalate to P1", "condition": "Executive or board member"},
    ]
    return matrix


def validate_escalation_matrix(matrix):
    """Validate the escalation matrix for completeness and consistency."""
    issues = []
    for tier_id, tier in matrix["tiers"].items():
        if not tier.get("escalation_chain"):
            issues.append({"tier": tier_id, "issue": "Empty escalation chain", "severity": "critical"})
        if tier.get("response_sla_minutes", 0) >= tier.get("update_sla_minutes", 0):
            issues.append({"tier": tier_id, "issue": "Response SLA >= Update SLA", "severity": "warning"})
        if not tier.get("notification_channels"):
            issues.append({"tier": tier_id, "issue": "No notification channels", "severity": "high"})
    for cat, info in matrix["categories"].items():
        if info["default_priority"] not in matrix["tiers"]:
            issues.append({"category": cat, "issue": f"Invalid priority {info['default_priority']}", "severity": "critical"})
    valid = not any(i["severity"] == "critical" for i in issues)
    return {"valid": valid, "issues": issues, "tier_count": len(matrix["tiers"]),
            "category_count": len(matrix["categories"])}


def simulate_alerts(matrix, alerts):
    """Simulate alert classification through the escalation matrix."""
    results = []
    for alert in alerts:
        classification = classify_alert(alert.get("category", ""), alert.get("tags", []),
                                        alert.get("asset_criticality", "medium"))
        results.append({"alert": alert, "classification": classification})
    return results


def generate_report(matrix, validation, simulation_results=None):
    """Generate escalation matrix report."""
    report = {
        "timestamp": datetime.utcnow().isoformat(),
        "escalation_matrix": matrix,
        "validation": validation,
        "simulation_results": simulation_results or [],
    }
    status = "VALID" if validation["valid"] else "INVALID"
    print(f"ESCALATION MATRIX: {status}, {validation['tier_count']} tiers, "
          f"{validation['category_count']} categories, {len(validation['issues'])} issues")
    return report


def main():
    parser = argparse.ArgumentParser(description="SOC Escalation Matrix Builder")
    parser.add_argument("--validate", action="store_true", help="Validate matrix")
    parser.add_argument("--simulate", help="JSON file with test alerts for simulation")
    parser.add_argument("--output", default="escalation_matrix_report.json")
    args = parser.parse_args()

    matrix = build_escalation_matrix()
    validation = validate_escalation_matrix(matrix)
    simulation_results = None
    if args.simulate:
        with open(args.simulate) as f:
            alerts = json.load(f)
        simulation_results = simulate_alerts(matrix, alerts)

    report = generate_report(matrix, validation, simulation_results)
    with open(args.output, "w") as f:
        json.dump(report, f, indent=2)
    logger.info("Report saved to %s", args.output)


if __name__ == "__main__":
    main()

#!/usr/bin/env python3
"""
SOC Escalation Matrix Builder and Simulator

Builds escalation matrices, simulates incident routing,
and tracks SLA compliance for SOC operations.
"""

import json
from datetime import datetime, timedelta


SEVERITY_CONFIG = {
    "P1": {
        "name": "Critical",
        "initial_response_min": 15,
        "escalation_to_tier2_min": 0,
        "escalation_to_tier3_min": 0,
        "escalation_to_mgmt_min": 30,
        "resolution_target_hours": 4,
        "update_interval_min": 30,
        "assigned_tier": 3,
    },
    "P2": {
        "name": "High",
        "initial_response_min": 30,
        "escalation_to_tier2_min": 30,
        "escalation_to_tier3_min": 240,
        "escalation_to_mgmt_min": 120,
        "resolution_target_hours": 8,
        "update_interval_min": 120,
        "assigned_tier": 2,
    },
    "P3": {
        "name": "Medium",
        "initial_response_min": 240,
        "escalation_to_tier2_min": 480,
        "escalation_to_tier3_min": None,
        "escalation_to_mgmt_min": None,
        "resolution_target_hours": 24,
        "update_interval_min": 1440,
        "assigned_tier": 1,
    },
    "P4": {
        "name": "Low",
        "initial_response_min": 480,
        "escalation_to_tier2_min": None,
        "escalation_to_tier3_min": None,
        "escalation_to_mgmt_min": None,
        "resolution_target_hours": 72,
        "update_interval_min": 10080,
        "assigned_tier": 1,
    },
}

ASSET_CRITICALITY_MAP = {
    ("critical", "critical"): "P1",
    ("critical", "high"): "P1",
    ("critical", "medium"): "P1",
    ("critical", "low"): "P2",
    ("high", "critical"): "P1",
    ("high", "high"): "P2",
    ("high", "medium"): "P2",
    ("high", "low"): "P3",
    ("medium", "critical"): "P2",
    ("medium", "high"): "P2",
    ("medium", "medium"): "P3",
    ("medium", "low"): "P4",
    ("low", "critical"): "P3",
    ("low", "high"): "P3",
    ("low", "medium"): "P4",
    ("low", "low"): "P4",
}

AUTO_ESCALATION_TRIGGERS = {
    "ransomware_detected": "P1",
    "domain_admin_compromise": "P1",
    "active_data_exfiltration": "P1",
    "multiple_hosts_malware": "P1",
    "critical_infrastructure_alert": "P1",
    "executive_account_anomaly": "P2",
    "insider_threat_indicator": "P2",
    "brute_force_success": "P2",
}


class Incident:
    """Represents a security incident with escalation tracking."""

    def __init__(self, incident_id: str, title: str, severity_score: str,
                 asset_criticality: str, incident_type: str):
        self.incident_id = incident_id
        self.title = title
        self.incident_type = incident_type
        self.created = datetime.utcnow()

        # Calculate priority
        if incident_type in AUTO_ESCALATION_TRIGGERS:
            self.priority = AUTO_ESCALATION_TRIGGERS[incident_type]
        else:
            self.priority = ASSET_CRITICALITY_MAP.get(
                (severity_score, asset_criticality), "P3"
            )

        self.config = SEVERITY_CONFIG[self.priority]
        self.current_tier = self.config["assigned_tier"]
        self.status = "open"
        self.escalation_history = []
        self.resolved_at = None

    def check_sla_compliance(self) -> dict:
        now = datetime.utcnow()
        elapsed_min = (now - self.created).total_seconds() / 60

        response_sla_met = elapsed_min <= self.config["initial_response_min"] or self.status != "open"
        resolution_target_min = self.config["resolution_target_hours"] * 60

        if self.resolved_at:
            resolution_min = (self.resolved_at - self.created).total_seconds() / 60
            resolution_sla_met = resolution_min <= resolution_target_min
        else:
            resolution_sla_met = elapsed_min <= resolution_target_min

        return {
            "incident_id": self.incident_id,
            "priority": self.priority,
            "elapsed_minutes": round(elapsed_min, 1),
            "response_sla_met": response_sla_met,
            "resolution_sla_met": resolution_sla_met,
            "response_sla_min": self.config["initial_response_min"],
            "resolution_sla_min": resolution_target_min,
            "needs_escalation": not resolution_sla_met and self.status == "open",
        }

    def escalate(self, to_tier: int, reason: str):
        self.escalation_history.append({
            "from_tier": self.current_tier,
            "to_tier": to_tier,
            "reason": reason,
            "timestamp": datetime.utcnow().isoformat(),
        })
        self.current_tier = to_tier

    def resolve(self):
        self.status = "resolved"
        self.resolved_at = datetime.utcnow()


class EscalationMatrix:
    """Manages the SOC escalation matrix and tracks incidents."""

    def __init__(self):
        self.incidents = []

    def create_incident(self, incident_id: str, title: str, severity: str,
                        asset_criticality: str, incident_type: str) -> Incident:
        incident = Incident(incident_id, title, severity, asset_criticality, incident_type)
        self.incidents.append(incident)
        return incident

    def get_sla_report(self) -> dict:
        report = {"total": len(self.incidents), "by_priority": {}, "sla_breaches": 0}
        for priority in ["P1", "P2", "P3", "P4"]:
            priority_incidents = [i for i in self.incidents if i.priority == priority]
            breaches = sum(1 for i in priority_incidents if not i.check_sla_compliance()["resolution_sla_met"])
            report["by_priority"][priority] = {
                "count": len(priority_incidents),
                "resolved": sum(1 for i in priority_incidents if i.status == "resolved"),
                "open": sum(1 for i in priority_incidents if i.status == "open"),
                "sla_breaches": breaches,
            }
            report["sla_breaches"] += breaches
        return report

    def get_escalation_summary(self) -> dict:
        total_escalations = sum(len(i.escalation_history) for i in self.incidents)
        tier_distribution = {1: 0, 2: 0, 3: 0}
        for i in self.incidents:
            if i.current_tier in tier_distribution:
                tier_distribution[i.current_tier] += 1
        return {
            "total_incidents": len(self.incidents),
            "total_escalations": total_escalations,
            "current_tier_distribution": tier_distribution,
        }


if __name__ == "__main__":
    matrix = EscalationMatrix()

    inc1 = matrix.create_incident("INC-001", "Ransomware on Finance Server", "critical", "critical", "ransomware_detected")
    inc2 = matrix.create_incident("INC-002", "Failed Brute Force on VPN", "medium", "high", "brute_force_attempt")
    inc3 = matrix.create_incident("INC-003", "Suspicious PowerShell on Workstation", "high", "medium", "suspicious_execution")
    inc4 = matrix.create_incident("INC-004", "Expired SSL Certificate", "low", "low", "certificate_expiry")
    inc5 = matrix.create_incident("INC-005", "Executive Email Compromise Attempt", "high", "critical", "executive_account_anomaly")

    # Simulate escalations
    inc1.escalate(3, "Ransomware auto-escalation to Tier 3")
    inc3.escalate(2, "Analyst escalation - needs deeper investigation")
    inc4.resolve()

    print("=" * 70)
    print("SOC ESCALATION MATRIX REPORT")
    print("=" * 70)

    for inc in matrix.incidents:
        sla = inc.check_sla_compliance()
        print(f"\n[{inc.priority}] {inc.incident_id}: {inc.title}")
        print(f"  Status: {inc.status} | Tier: {inc.current_tier} | Type: {inc.incident_type}")
        print(f"  Response SLA: {'MET' if sla['response_sla_met'] else 'BREACHED'} ({sla['response_sla_min']}min)")
        print(f"  Resolution SLA: {'MET' if sla['resolution_sla_met'] else 'AT RISK'} ({sla['resolution_sla_min']}min)")
        if inc.escalation_history:
            print(f"  Escalations: {len(inc.escalation_history)}")

    print(f"\n{'=' * 70}")
    print("SLA COMPLIANCE REPORT")
    print("=" * 70)
    report = matrix.get_sla_report()
    for priority, data in report["by_priority"].items():
        if data["count"] > 0:
            print(f"  {priority}: {data['count']} incidents, {data['resolved']} resolved, {data['sla_breaches']} SLA breaches")